Complaints Policy

For all customer concerns, please contact us using the enquiry web form at the top of this page or using the below details:

Post: Vansco Ltd Senior Service Station, Romsey Road, Cadnam SO40 2NN

Email: sales@vansco.co.uk

Tel: 023 81780300

Our Complaints Process

  • Acknowledgement We will provide written acknowledgement of your complaint within 5 working days.

  • Final or Other Response Within eight weeks from the complaint being received, we will write to you with the outcome of the investigation. If our investigation is not yet complete, we will write with full details of the reasons for the delay and advise you of an appropriate timescale within which the investigation will be completed.

  • Review stage When we have issued our final response letter or after eight weeks from the complaint being received, you may refer your complaint for free to the Financial Ombudsman Service (see below contact details).

What to do if you remain dissatisfied about our response to a complaint regarding a finance agreement or insurance product

We aim to resolve complaints at the earliest possible opportunity. If you remain dissatisfied, we recommend that you refer your complaint to the Financial Ombudsman Service. 

 

The Financial Ombudsman Service is a free and independent service available to consumers who have a complaint about a financial product or service.

The address, website and contact details of the Financial Ombudsman Service are as follows:

Website: www.financial-ombudsman.org.uk

Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Telephone: 0800 023 4 567 or 0300 123 9 123

For more information please read the Financial Ombudsman’s leaflet “Your Complaint and the Ombudsman” which is available at: http://www.financial-ombudsman.org.uk/publications... .

 

If you would like us to post you a copy of the Financial Ombudsman’s leaflet, then please use the above contact details to let us know and provide your name and postal address.

Data Protection

All complaints received are treated with confidentiality and in accordance with the requirements of data protection legislation.

(Version 2 updated 27/08/2019)

  

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Van Finance Company is a trading name of Vansco Ltd who are authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Register number is 673442. Finance is Subject to status, we are a credit broker rather than a lender and offer credit from a selected panel of lenders. Vansco may receive a fee from the lenders for the introduction. Calls may be recorded for compliance and training purposes. Copyright © 2018. All rights reserved Vansco Ltd. Vansco Ltd is registered in England and Wales - Company Registration Number: 07811287. VAT Number 125 650 331.

                    © Van Finance Company Since 2001