What Happens If Your Rent2Buy Van Is Stolen or Written Off?

If your Rent2Buy van is stolen, contact the police immediately.

After speaking to the police, contact Rent2Buy Vans as soon as possible.

The vehicle is fitted with a tracker, so Rent2Buy Vans may be able to assist the police with attempts to locate it.

You should then follow the office’s guidance about contacting your insurer.

What Should You Do Immediately After a Theft?

Take the following steps:

1. Contact the police immediately.

2. Obtain and keep the police crime reference number.

3. Contact Rent2Buy Vans directly.

4. Provide the vehicle registration and details of what happened.

5. Follow the office’s advice about notifying your insurer.

6. Keep the insurance claim reference number once a claim is opened.

7. Forward the relevant reference numbers to the Rent2Buy office.

Do not delay reporting the theft.

How Can the Vehicle Tracker Help?

Rent2Buy vehicles are fitted with trackers.

Rent2Buy Vans may be able to provide information that assists the police in locating the vehicle.

The customer should not attempt to track down or recover a stolen vehicle personally.

Police instructions must always be followed.

When Should the Insurer Be Contacted?

After notifying the police and Rent2Buy Vans, follow the advice provided about contacting the insurer.

Where the van is not recovered, an insurance claim will normally need to be made.

The customer must cooperate with requests from the police, insurer and Rent2Buy office.

Do Monthly Payments Continue During the Claim?

Yes.

Monthly payments continue while the insurance claim is being handled.

Customers must not cancel or stop payments without agreement from the office.

Where the account is fully up to date, the customer should speak directly to the Rent2Buy office to discuss the position and the next steps.

Who Receives the Insurance Settlement?

Any insurance settlement for the Rent2Buy vehicle is paid directly to:

Vansco Limited

The settlement is not paid to the customer.

The customer should provide the insurer with any information required to ensure the claim is handled correctly.

When Does the Original Agreement End?

Where the insurer declares the vehicle a total loss, the original Rent2Buy agreement ends once the total-loss insurance settlement has been completed.

The agreement does not automatically end when the accident or theft occurs.

Payments continue while the claim remains unresolved, unless the office confirms a different arrangement.

What If the Settlement Is Lower Than the Outstanding Position?

The customer must speak directly to the head office.

The exact position will need to be reviewed based on the insurance settlement and the agreement.

No automatic outcome should be assumed.

Can You Move to Another Rent2Buy Van?

Yes, potentially.

After the insurance settlement has been paid, a customer who wishes to continue may be considered for another Rent2Buy vehicle.

A completely new application is not normally required, although updated proof of affordability may be requested.

A replacement vehicle is subject to:

• The insurance claim being completed

• The customer’s account position

• Any required affordability review

• Approval

• Current Rent2Buy stock

• A new agreement for the replacement vehicle

A replacement is not automatic or guaranteed.

What Happens to the Initial Rental?

Where the customer continues with another Rent2Buy vehicle, the original initial rental may be rolled over into the new agreement.

This is considered as part of arranging the replacement agreement.

Are Previous Monthly Payments Refunded?

No.

Regular rental payments already made are not refunded or transferred.

Those payments covered the customer’s use of the original vehicle before it was stolen or declared a total loss.

What If the Van Is Written Off Following an Accident?

The same key principles apply:

• Contact Rent2Buy Vans as soon as safely possible

• Notify the insurer as required

• Keep the insurance claim reference

• Continue monthly payments while the claim is handled

• The settlement is paid directly to Vansco Limited

• The agreement ends after the completed total-loss settlement

• Speak to the office about another vehicle

Where an accident occurs, Vansco Limited should be informed at the safest and earliest opportunity.

Frequently Asked Questions

Who should I contact first if the van is stolen?

The police.

Who should I contact next?

Contact Rent2Buy Vans immediately after reporting the theft.

Do I need a crime reference number?

Yes. Keep it and provide it to the office.

Do monthly payments stop immediately?

No. Payments continue while the claim is being handled unless the office agrees otherwise.

Does the customer receive the insurance money?

No. The settlement is paid directly to Vansco Limited.

When does the agreement end?

After the completed total-loss insurance settlement.

Can I get another Rent2Buy van?

Potentially, after the settlement has been paid and subject to approval, affordability and available stock.

Do I need to submit a completely new application?

Not normally, although updated affordability evidence may be required.

Final Summary

If a Rent2Buy vehicle is stolen:

• Contact the police immediately

• Contact Rent2Buy Vans

• Keep the crime and insurance claim reference numbers

• Follow instructions about the insurer

• Continue monthly payments while the claim is handled

If the vehicle is declared a total loss, the insurance settlement is paid directly to Vansco Limited. Once the settlement is complete, the original agreement ends.

A customer may then be considered for another Rent2Buy vehicle.

Next step

View available Rent2Buy vans and check whether the scheme may suit you.