What Should You Do If Your Rent2Buy Van Develops a Fault?

Every prepared Rent2Buy vehicle includes comprehensive warranty cover for three months or 3,000 miles, whichever comes first.

If a fault develops during that period, contact Rent2Buy Vans directly before arranging any inspection, diagnosis, dismantling or repair.

No work may be carried out without prior authorisation from Vansco Limited.

First Check Whether the Van Is Still Within Warranty

The warranty applies for:

Three months or 3,000 miles, whichever happens first

The warranty ends as soon as either limit is reached.

For example:

• If the van covers 3,000 miles after six weeks, the mileage limit has been reached.

• If the van covers only 1,500 miles after three months, the time limit has been reached.

The warranty is subject to its written terms and does not mean that every fault is automatically covered.

Contact Rent2Buy Vans First

When reporting a fault, provide as much information as possible, including:

• Vehicle registration

• Current mileage

• Date the problem started

• Description of the symptoms

• Details of any warning lights

• Whether the van is safe to drive

• Your current location

The information will be passed to the aftersales department.

The aftersales team will then contact you directly to discuss the next steps.

Can You Use a Local Garage?

In most cases, the customer may be asked to take the van to a suitable local independent garage for inspection or diagnosis.

Many customers already have a trusted local garage they use for their own vehicles. This may be acceptable, provided the arrangement has been agreed with the aftersales department.

A main dealer should not normally be used unless Vansco Limited has specifically authorised it.

Main dealers can charge substantially higher labour rates, and unauthorised main-dealer costs may not be covered.

Prior Authorisation Is Essential

No work of any kind may be carried out until Vansco Limited has authorised it.

This includes:

• Initial diagnostic work

• Further investigation

• Dismantling

• Ordering replacement parts

• Fitting parts

• Labour

• Repairs

• Recovery where authorisation is required

The garage should report its findings and proposed costs before proceeding.

Vansco Limited may communicate with the customer or directly with the chosen garage.

Any unauthorised work may not be covered or reimbursed.

Who Pays the Diagnostic Charge?

Where the van is within warranty and the reported issue is an eligible general fault, Vansco Limited will usually cover a reasonable diagnostic charge.

The diagnostic cost must be agreed in advance.

Do not authorise a garage to carry out chargeable diagnostic work without approval.

What Must Be Shown on Invoices and Receipts?

Invoices and receipts connected to an approved warranty claim must be made out to:

Vansco Limited

Copies should be sent promptly to:

aftersales@vansco.co.uk

Keep copies of:

• Diagnostic reports

• Estimates

• Authorisation messages

• Invoices

• Receipts

• Service records

• Relevant photographs

What If the Van Is Unsafe to Drive?

Do not continue driving a vehicle that appears unsafe.

Contact Rent2Buy Vans directly where the vehicle is still within the warranty period.

Explain the symptoms and wait for instructions before arranging work.

Rent2Buy Vans does not provide breakdown cover and does not provide a replacement vehicle.

Customers are advised to arrange independent breakdown cover through their insurer or another suitable provider.

What Happens After the Warranty Ends?

Once the van has passed three months or covered more than 3,000 miles, diagnostic and repair costs are normally the customer’s responsibility.

Rent2Buy is a self-maintenance arrangement.

The customer remains responsible for maintaining and servicing the vehicle throughout the agreement.

What Is the Required Servicing Interval?

The vehicle must be serviced:

• At intervals of 10,000 miles or annually, whichever comes first

• In accordance with any relevant manufacturer guidance

Proof of servicing should be retained and supplied when requested.

Missed servicing may affect whether a repair is considered under warranty.

Can Warranty Cover Be Refused?

Yes.

Vansco Limited may refuse to cover costs where a fault or damage was caused by:

• Misuse

• Neglect

• Missed servicing

• Poor maintenance

• Continued driving after a serious warning

• Unauthorised work

• Damage rather than a covered mechanical fault

Each claim is considered according to the warranty terms and the circumstances.

Frequently Asked Questions

Who should I contact when a fault develops?

Contact Rent2Buy Vans directly before arranging any work.

Can I take the van straight to a garage?

Only after discussing it with the aftersales department.

Can I use my own local garage?

Usually, subject to approval. The aftersales department must agree the process first.

Can a garage start diagnosing or repairing the van immediately?

No. No inspection, diagnosis, dismantling or repair may be carried out without prior authorisation from Vansco Limited.

Will Rent2Buy pay the diagnostic fee?

A reasonable authorised diagnostic charge will usually be covered for an eligible fault within warranty.

Is breakdown cover included?

No. Customers should arrange their own independent breakdown cover.

Will I receive a replacement vehicle?

No replacement vehicle is provided.

Who pays after the warranty ends?

Repair and diagnostic costs are normally the customer’s responsibility.

Final Summary

If a Rent2Buy van develops a fault during the first three months or 3,000 miles:

1. Stop using the van if it appears unsafe.

2. Contact Rent2Buy Vans directly.

3. Wait for the aftersales department to respond.

4. Use only an agreed local garage.

5. Obtain prior authorisation before any work is carried out.

6. Make sure invoices are addressed to Vansco Limited.

7. Email the documents to aftersales@vansco.co.uk.

Unauthorised work may not be covered or reimbursed.

Next step

If you'd like to learn more about Rent2Buy van warranty coverage or have a vehicle under warranty, please contact the Rent2Buy Vans aftersales team for personalized support.